Wed, 8 June 2016
On this episode, Kurt and Steve interview Wes Schaeffer, the Sales Whisperer!
There are ways to start implementing empathy in your daily contacts and conversations. It does take some practice and evaluation. After every encounter ask yourself what do you do well and what can you do better next time. Try these steps to increase your empathy.
• Mentally prepare yourself to hear the message
• Listen with your ears, heart and mind
• Read their body language
• Evaluate the true message sent
• Acknowledge the feelings and emotions being displayed
• Practice taking on their perspective
• Respond with empathy
Sure empathy takes some effort, but it is worth every moment until you perfect this skill. You will be more trustworthy, empathetic, charismatic and it also increases productivity and inspires commitment. Our rushed modern life does not cultivate the mindset or skills of empathy. You need to look for opportunities to develop empathy. Just start off by asking yourself two questions during your conversations. “How would I feel if I were that person?” and “Why are they feeling that way?” Practice that today. Find one person you can demonstrate empathy and show them you truly care.